Custom PBX Agent Panel | WebRTC, RBAC & Call Control

Name: Custom PBX Agent Panel with WebRTC and Call Control
Uploaded: 2025-09-17T00:00:00+05:30
Duration: 4 min 43 s
Channel: Pankaj Joshi
Description: Demo of a custom PBX agent panel with browser calling, RBAC and hold, transfer and mute — FreeSWITCH / Asterisk plus a React desktop.

Type: CONFIDENTIAL PROJECT
Duration: 4:43
Stack: WebRTC · Agent panel · RBAC · FreeSWITCH
Proof: YouTube walkthrough · linked case study

Watch the demo

Open on YouTube → · Duration 4:43 · Full playlist

What this demo shows

Direct answer: Agents take calls in the browser. The PBX still owns hold, transfer, mute and who is allowed to see which queue. The recording is the system — not a slide deck. Architecture: CCaaS case study.

WebRTC calling from the agent desktop — no separate softphone required.
Hold, transfer, mute and related call-control actions on the live call.
Role-based access so supervisors and agents do not share the same surface.

What this is not

Not a slide deck or logo animation — the recording is the running product.
Not a Genesys, Five9, Twilio Flex or public PBX login on unifiedPBX.in.

Client names stay off public pages where work is confidential. Figures on screen are from demo or evaluation data unless a linked case study says otherwise.

Video chapters

Jump points for humans and crawlers. Timestamps open the same recording on YouTube.

Time	Segment
0:00	Segment 1 WebRTC calling from the agent desktop — no separate softphone required.
1:34	Segment 2 Hold, transfer, mute and related call-control actions on the live call.
3:08	Segment 3 Role-based access so supervisors and agents do not share the same surface.
3:58	Wrap-up How the screens fit a real deployment and what to read next on this site.

Who should watch

Teams replacing hosted PBX seats or migrating from legacy suites
Teams embedding browser calling in CRM or agent desktops
Contact-center operators, BPO tech leads and CCaaS founders

Technology in the recording

WebRTC
Agent panel
RBAC
FreeSWITCH

On this site

Case study, service or article for the same system.

CCaaS case study →WebRTC development →FreeSWITCH development →Agent panel write-up → About Pankaj Joshi → All demos →

YouTube

Watch on YouTube →

Working-system playlist →

Questions this demo answers

No. UnifiedPBX.in is a consulting and build practice. The recording is software you would operate or commission — not a public tenant login.

A working-system walkthrough of custom pbx agent panel with webrtc and call control — real admin and operator screens, not a marketing reel.

See CCaaS case study for architecture, roles and honest gaps.

Yes. Share the current stack and the slice you need through the contact form. The first reply is architecture — not a generic quote.

Related demos

Building something in this class?

Share the workflow, current stack and constraints. The first reply is an architecture-minded review.

Discuss Your Project