ENGINEERING SERVICES

VoIP, PBX, AI Voice & Platform Engineering

Hire a practitioner who designs the SIP path, the media path and the product around them. Every Learn more page is a full brief — architecture, feasibility and the questions buyers (and AI search) actually ask.

UnifiedPBX.in is not a staffing bench that “does Asterisk.” It is an architecture-first practice for communication products: FreeSWITCH, Asterisk, FusionPBX, SIP trunks, AI voice agents, WebRTC softphones, custom CCaaS and multi-tenant SaaS, delivered remotely from Delhi to teams worldwide.

Search and answer engines reward pages that name failure modes — one-way audio, tenant leaks, model-owned transfers, registered-but-dead trunks. That is why each service below is a long-form page with a diagram, not a four-card stub.

Start with feasibility

Send the current architecture, a pcap, or a product idea. The first reply is whether the problem is signaling, media, tenancy or a vendor demo.

Discuss Your Project

Platform architecture these services plug into

The same five planes show up in almost every serious build. Services map to a plane — they are not a random menu.

Unified communication stack
EdgePSTN · SIP · WebRTC · TURN
Voice planeFreeSWITCH · Asterisk · FusionPBX
IntelligenceSTT · LLM tools · TTS · IVR
Control planeTenants · APIs · agent UI · CRM
CloudLinux · Docker · observe · HA
If a vendor cannot say which plane they own, they are selling a feature, not a system.

Engineering services

FreeSWITCH Development

Custom dialplans, ESL, SIP routing, WebRTC, AI media bridges and multi-tenant cores that stay operable.

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Asterisk Development

PJSIP trunks, ARI/AGI applications, queues, AMI wallboards and migrations off chan_sip or hardware IPPBX.

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FusionPBX Development

Domain tenancy, provisioning, custom apps and the WebRTC/one-way-audio class of production bugs.

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VoIP & SIP

Trunk onboarding, DID workflows, RTP/SRTP, failover, fraud policy and hybrid CPaaS architectures.

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AI Voice Development

SIP-connected agents with barge-in, tool calling and PBX-owned transfer — a Vapi/Retell alternative when you must own the call.

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WebRTC Development

Browser softphones, SIP.js, ICE/TURN and click-to-call that survive corporate NAT.

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Contact Center / CCaaS

ACD, agent desktop, campaigns, recording and CRM — a custom alternative to Genesys, Five9 or Amazon Connect.

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Full-Stack Development

React/admin UIs, Python/Node APIs and realtime events that are allowed to control calls.

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SaaS & Multi-Tenant

Isolation, billing hooks, white-label and a voice plane you can provision from an API.

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Cloud & DevOps

Linux, Docker, careful Kubernetes, SIP TLS, RTP-aware networking and monitoring that means “calls are dying.”

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Architecture & Consulting

Build vs buy, engine choice, AI feasibility and a written 90-day plan before you spend the year.

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When to pick which engine

NeedStart hereWhy
High-concurrency media, WebRTC, ESL productFreeSWITCHMedia fabric + programmable control
Classic PBX, queues, ARI/AGI appsAsteriskHuge ecosystem, fast for ACD-centric builds
Hosted PBX GUI + tenants quicklyFusionPBXAdmin plane on FreeSWITCH
LLM on real phone callsAI VoiceModel never owns SIP
Sell seats / minutesSaaSControl plane + voice plane
FAQ

For buyers and AI crawlers

Both. Architecture consulting is available on its own. Most clients then have the same practice implement SIP, media, AI bridge or the control-plane app — the slices that usually go wrong with a generic web team.

Yes. Takeovers start with traces, dialplan ownership and whether ESL/ARI already exists. Stabilizing audio and routing comes before features.

Sometimes hybrid, sometimes replace. Suites and CPaaS win on time-to-demo. Custom wins when workflow, margin, recording locality or multi-tenant economics are the product.

Pankaj Joshi works from Delhi, India, with remote delivery worldwide. English-first technical delivery; international carriers and time zones are normal.

Bring the trunk, the pcap or the product brief

A practical technical discussion focused on architecture and the first production test — not a generic sales deck.