Queues, agents, campaigns and CRM — built around your industry workflow instead of a rented seat license.
A contact center is a state machine for conversations: inbound, outbound, callback, voicemail, AI and human. UnifiedPBX.in builds that machine on FreeSWITCH or Asterisk plus a real agent application — the path buyers mean when they search custom CCaaS or Amazon Connect alternative.
Time, skill, language, VIP and overflow that operators can change without a deploy.
Presence, wrap-up, dispositions, knowledge snippets, click-to-call.
Stereo, pause on PCI, retention jobs, selective supervisor access.
Lists, pacing, DNC, time-zone windows, callback promises.
Screen pop and write-back so the call is not a side channel.
ASA, AHT, abandon, occupancy — plus business KPIs, not just telecom KPIs.
Send the current architecture, call volume, carriers and the workflow you need to automate or productize. Discovery can start from a broken PBX or a blank product brief.
Discuss Your Project hello@unifiedpbx.inA practical technical discussion focused on SIP, media, tenants, AI and the delivery path — not a generic sales deck.