CONFIDENTIAL PROJECT

Multi-Tenant CCaaS — Omnichannel Contact Center

Admin, super-admin and agent roles on one CCaaS product. Tenant boundaries stay in the data, not the brochure.

CCaaSMulti-tenantQueuesOmnichannel3:30

Open FreeSWITCH CCaaS live demo ↗

Client names omitted where confidentiality applies. This page embeds the official walkthrough — not a re-hosted copy.

Type
CONFIDENTIAL PROJECT
Duration
3:30
Stack
CCaaS · Multi-tenant · Queues · Omnichannel
Proof
YouTube walkthrough · linked case study

Watch the demo

Open on YouTube → · Duration 3:30 · Full playlist

What this demo shows

Direct answer: Admin, super-admin and agent roles on one CCaaS product. Tenant boundaries stay in the data, not the brochure. The recording is the system — not a slide deck. Architecture: CCaaS case study.

  • Separate admin and super-admin roles for day-to-day operations versus platform control.
  • A multi-tenant contact-center product rather than one PBX per customer.
  • The surfaces supervisors use to watch queues and assignments.

What this is not

  • Not a slide deck or logo animation — the recording is the running product.
  • Not a Genesys, Five9, Twilio Flex or public PBX login on unifiedPBX.in.
  • Not a hosted tenant you can subscribe to on this domain.

Client names stay off public pages where work is confidential. Figures on screen are from demo or evaluation data unless a linked case study says otherwise.

Video chapters

Jump points for humans and crawlers. Timestamps open the same recording on YouTube.

TimeSegment
0:00Segment 1
Separate admin and super-admin roles for day-to-day operations versus platform control.
1:10Segment 2
A multi-tenant contact-center product rather than one PBX per customer.
2:20Segment 3
The surfaces supervisors use to watch queues and assignments.
2:45Wrap-up
How the screens fit a real deployment and what to read next on this site.

Who should watch

  • Contact-center operators, BPO tech leads and CCaaS founders
  • SaaS founders who need tenancy, billing and admin surfaces
  • Architects designing RBAC, SSO and tenant isolation

Technology in the recording

  • CCaaS
  • Multi-tenant
  • Queues
  • Omnichannel
Live product login on eaibap.com →

On this site

Case study, service or article for the same system.

CCaaS case study →Contact center development →AI call center solution → About Pankaj Joshi → All demos →

YouTube

Watch on YouTube →

Working-system playlist →

Questions this demo answers

UnifiedPBX.in is the build practice; the running product demo is hosted on eaibap.com (shared evaluation environment — not your production data). The video on this page is the same system walkthrough.

A working-system walkthrough of multi-tenant ccaas — omnichannel contact center — real admin and operator screens, not a marketing reel.

See CCaaS case study for architecture, roles and honest gaps.

Yes. Share the current stack and the slice you need through the contact form. The first reply is architecture — not a generic quote.

Related demos

Building something in this class?

Share the workflow, current stack and constraints. The first reply is an architecture-minded review.

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