INDUSTRY

Customer service, contact center & collections

Structured inbound and outbound calling with queues, outcomes and supervisor visibility — built on telephony you operate.

Configure my business phone system Asterisk case study

Workflows we can scope

Call queues and configurable ring strategies
Queue overflow and callback handling
Outbound workflows subject to consent and applicable regulations
CRM screen pops and call outcome updates
Call recording and review where permitted
Supervisor and reporting integrations
Optional AI-assisted interactions with human transfer

Example: Inbound support calls enter a tier-1 queue; overflow routes to callback capture when wait exceeds the agreed threshold.

Outbound compliance, recording consent and PCI/PII handling are your policies — designed explicitly in scope.

Telephony foundation

These workflows sit on UnifiedPBX — self-hosted Asterisk 22 with a web admin and database-backed control plane (extensions, trunks, IVR, queues, CDR, optional WebRTC). Core PBX capabilities are distinct from industry modules and third-party integrations.