INDUSTRY

Hospital & clinic business phone system

Help patients reach the right department without a confusing tree — while keeping clinical compliance, consent and retention as separately designed requirements.

Configure my business phone system Asterisk case study

Workflows we can scope

Appointment and general enquiry routing to reception or clinic teams
Separate routes for departments, clinics and administrative offices
After-hours instructions, voicemail and escalation
Queue management for busy reception lines
Optional appointment reminders via approved messaging integration
Optional AI receptionist for common enquiries (scoped integration)
Integration with appointment or patient-management systems when APIs are available

Example: A patient selects a department; the call routes to the configured team. If unavailable, fallback collects a callback or routes to an approved alternative.

Healthcare privacy, recording, consent and regulatory rules must be designed for your jurisdiction. A PBX does not provide clinical compliance by itself.

Telephony foundation

These workflows sit on UnifiedPBX — self-hosted Asterisk 22 with a web admin and database-backed control plane (extensions, trunks, IVR, queues, CDR, optional WebRTC). Core PBX capabilities are distinct from industry modules and third-party integrations.