INDUSTRY

Government & public-sector phone system

Controlled, auditable calling for public enquiries and internal coordination — often with on-premises or private data-center deployment.

Configure my business phone system Asterisk case study

Workflows we can scope

Department and office directories
Public enquiry routing and queue management
Office-hours and holiday schedules
Internal extension dialing between offices
Escalation and alternate destinations
On-premises or private DC deployment where required
Integration with case-management or service-desk applications

Example: Citizens reach a main line, select a service area and join a queue with agreed maximum wait handling.

Procurement, accessibility, records retention, data residency, security and emergency calling must be assessed for your authority.

Telephony foundation

These workflows sit on UnifiedPBX — self-hosted Asterisk 22 with a web admin and database-backed control plane (extensions, trunks, IVR, queues, CDR, optional WebRTC). Core PBX capabilities are distinct from industry modules and third-party integrations.