Business use case — at a glance

  1. Step 1Only approved data in
  2. Step 2Hours, channels & caps enforced
  3. Step 3PTP logged on the account
  4. Step 4Disputes to specialists
  5. Step 5Evidence for review

Structured contact and escalations—legal policy and jurisdiction scoped with your counsel.

Banking and collections workflow automation

For authorised lenders, fintech operations, servicing teams and collection agencies—where contact attempts, promises-to-pay and disputes must be traceable, not scattered across dialers and spreadsheets.

Trigger / problem

Account lists export nightly; diallers run one campaign; commitments live in agent notes; disputes re-key into another system. Auditors ask for proof of contact policy adherence and cannot get it.

Workflow before → after

Before: CSV import → dialler blast → agent spreadsheet for PTP → manual escalation email.

After: import authorised accounts with consent metadata → apply contact policy (hours, channels, frequency caps) → approved reminder → capture response or commitment on account record → schedule follow-up task → route dispute to specialist queue with full history.

Users involved

Integrations

Data & security

Identity verification, permissible contact hours, do-not-contact lists and jurisdiction-specific rules must be defined with your legal counsel—not implied by software features.

KPI direction

Exclusions

Not core banking, KYC/AML engine replacement, or unsupervised autonomous collection decisions. AI agents, if used, operate within human-approved workflows and tool permissions.

Next step

Configure modules, budget band and timeline on the product page—or read engineering evidence on the case study.

Open scope estimator Technical case study

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